Privacy Policy

Last updated: 19 June 2026

Introduction

This Privacy Policy describes how mesa-hawk collects, uses, stores, and protects personal information provided through our website and training services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection legislation, including the General Data Protection Regulation and the Data Protection Act 2018.

Information We Collect

We collect information that you provide directly when you:

  • Submit enquiry forms or contact us via email
  • Enroll in training programmes
  • Access lab environments and course materials
  • Participate in course evaluations or surveys
  • Interact with our website

This information may include your name, email address, professional background, technical experience level, and course preferences. We also collect technical information automatically when you visit our website, including IP addresses, browser types, pages visited, and timestamps.

How We Use Your Information

We use collected information for the following purposes:

  • Processing course enquiries and enrollment applications
  • Providing access to training materials and lab environments
  • Communicating course schedules, updates, and administrative information
  • Assessing prerequisites and recommending appropriate training programmes
  • Improving our curriculum and teaching methods
  • Analyzing website usage to enhance user experience
  • Maintaining records for business operations and legal compliance

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Legal Basis for Processing

We process personal data under the following legal bases:

  • Contract performance: when you enroll in courses, we process data necessary to fulfill our contractual obligations
  • Consent: for marketing communications and non-essential cookies
  • Legitimate interests: for improving services, preventing fraud, and maintaining business operations
  • Legal obligation: when required to retain records for tax, accounting, or regulatory purposes

Data Sharing and Disclosure

We may share your information with:

  • Service providers who support our operations, including hosting providers, email services, and payment processors
  • Professional advisors such as lawyers and accountants when necessary for business operations
  • Law enforcement or regulatory authorities when legally required

All third parties with access to personal data are contractually obligated to protect it and use it only for specified purposes.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Course enrollment records and related communications are typically retained for seven years following course completion for business and legal compliance purposes. Lab access logs and technical data are retained for shorter periods as operationally necessary.

Your Rights

Under data protection legislation, you have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data in certain circumstances
  • Object to processing based on legitimate interests
  • Request restriction of processing in certain situations
  • Data portability for information provided under contract or consent
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Commissioner's Office

To exercise any of these rights, contact us at info at mesa-hawk.com. We will respond to requests within one month.

Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit and at rest, access controls, regular security assessments, and employee training on data protection. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to improve functionality and analyze usage patterns. Essential cookies are necessary for the website to function properly. Analytics cookies help us understand how visitors interact with our site. You can control cookie preferences through your browser settings or our cookie banner. See our Cookies Policy for detailed information.

International Data Transfers

We primarily store and process data within the United Kingdom and European Economic Area. If data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with UK and EU data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to enrolled students. The date of the most recent revision appears at the top of this policy.

Contact Information

For questions about this Privacy Policy or how we handle your personal data, contact us at info at mesa-hawk.com or write to us at 47 Station Road, Reading RG1 1LG, United Kingdom.